We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

• all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
  
• shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
  

More detailed shipping times

Our average shipping times are;

🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.

Currently Free Shipping applies on orders over 35$/€30

We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page

You can return a product for any reason within 30-daysguaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label

By simply sending us an e-mail on info@cocogianna.com or through the contact form.

Our support team will then guide you through the return process.

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.