Frequently Asked Questions

What is the order cut-off time for same-day processing?

Orders placed before 4:00 PM AEST are processed the same day. Orders placed after 4:00 PM AEST are processed the next business day.

How long does it take to process and ship my order?

Orders are typically processed within 1-2 business days (Monday - Friday). After shipping, delivery usually takes 1-2 business days (Monday–Friday).

How long will it take to receive a refund after I return an item?

After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

What should I do if I want to return my order outside the return period?

Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.

Are there any restocking fees for returns?

No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

Questions, thoughts, or anything in between, we’re just a message away. Reach out using the contact details below, and we’ll be ready to assist.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@cocogianna.com
Phone Number: +61485991037
Contact Form: Click Here

Business Information
Coco Gianna is operated by MS COMMERCE, a company registered in the Netherlands.

Company Number: 92571972
DUNS Number: 494986926
VAT Number: NL004962147B35

Address:
Essenlaan 92
Dirksland 3247GG

Free Shipping
We are offering free shipping on all orders within Australia.
For more information, check our Shipping Policy.

30 Days Return Policy
Products may be returned within 30 days of delivery for any reason.
For more information, please see our Return and Refund Policy.

Customer Support
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
For more information, Contact Us.