Shipping Policy
Key Details
- Order Cut-Off Time: 4:00 PM AEST
- Processing Time: 1–2 business days (Monday–Friday)
- Shipping Time: 1-2 business days (Monday–Friday)
- Free Delivery: Available on all orders within Australia
Shipping Process
Once your order is placed, you will receive a confirmation email to notify you that processing has started. Orders are generally handled within 1–2 business days (Monday–Friday). After dispatch, a separate email with tracking details will be sent. Delivery is estimated to take 1-2 business days (Monday–Friday). We offer free shipping for all orders delivered within Australia.
Potential Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 3 extra business days (Monday-Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.
Cancellations
To cancel an order, please contact us at info@cocogianna.com as soon as possible. Once processing has begun, cancellations are no longer possible.
Damaged or Incorrect Items
If your order arrives damaged or includes the wrong item, we sincerely apologize. Please send clear photos of the issue to info@cocogianna.com, and we will assess the case and work toward a suitable resolution.
Questions, thoughts, or anything in between, we’re just a message away. Reach out using the contact details below, and we’ll be ready to assist.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@cocogianna.com
Phone Number: +61485991037
Contact Form: Click Here
Business Information
Coco Gianna is operated by MS COMMERCE, a company registered in the Netherlands.
Company Number: 92571972
DUNS Number: 494986926
VAT Number: NL004962147B35
Address:
Essenlaan 92
Dirksland 3247GG